Frequently Asked Questions
Find answers to the most common questions about the platform, accounts, subscriptions, and technical support.
01
General Questions
What is Nekret9?
Nekret9 is a real estate listing platform that connects buyers, renters, and partners. You can search properties for sale and rent, contact advertisers, and track your favourite listings.
Is property search free?
Yes, browsing and viewing all listings is completely free. You can view property details, photos, and contact advertisers at no charge.
What is the difference between sale and rental listings?
Nekret9 supports both listing types. Sale listings are marked as 'For Sale' and rental listings as 'For Rent'. Use the search filters to display only the listing type you are interested in.
How can I contact a property advertiser?
On each property page you can contact the advertiser through the built-in chat system or via the displayed contact details (phone, e-mail), if available.
Does Nekret9 offer property valuation services?
Yes. Visit the Services page where you will find information about property valuation and other services we offer in partnership with our partners.
How is a listing verified?
All listings go through an internal review process before becoming publicly visible. Our team checks the accuracy of information and compliance with platform rules. The process typically takes up to 24 hours.
02
Questions for Users
How do I create a user account?
Click the 'Register' button in the top right corner, select the account type 'User', and fill in the required details. E-mail verification is required before your first login.
Can I save properties I am interested in?
Yes. By logging in to Nekret9 you can add properties to your favourites list and track price or listing status changes. Saved properties are available in your profile.
How can I save a search and receive notifications?
On the search page click 'Save search'. Every time a new listing matching your criteria appears, you will receive a notification by e-mail or in the app.
How do I change my password or profile details?
Log in to your account, go to 'Profile Settings', and edit the desired details. Changing your e-mail address requires re-verification.
What should I do if I forget my password?
On the login page click 'Forgot your password?' and enter your e-mail address. We will send you a link to reset your password.
What should I do if I have a problem with my account?
If you have any issue, contact us through the Contact page. Our support team will respond as quickly as possible.
03
Questions for Partners
How do I register as a partner on Nekret9?
Click 'Register', select the account type 'Partner', fill in your agency or business details, and submit the request. Our team reviews each request and sends confirmation within 48 hours.
How do I publish a property listing?
After activating your partner account and choosing a subscription plan, go to 'My Account → Properties → Add new'. Enter details, photos, and contact information; the listing will be visible after approval.
How many listings can I have at the same time?
The number of active listings depends on your subscription plan. Each plan defines the maximum number of active sale listings. Visit the Pricing page for plan details.
What are boost packages and what are they for?
Boost packages are optional add-ons that allow your listing to be featured at the top of search results and on the homepage. This helps you reach more potential buyers or renters in a shorter time.
Can I have multiple agents under one partner account?
Yes. Depending on your plan, you can add agents to your team. Each agent has their own login credentials and manages the listings assigned to them.
How is a listing approved and how long does it take?
Each listing goes through a review by our team. The process takes up to 24 hours on working days. You will be notified as soon as the listing is approved or rejected (with a reason provided).
04
Subscriptions & Payments
What subscription plans are available?
We offer several plans that differ in the number of active listings, available features, and support. See the detailed plan comparison on the Pricing page.
How is a subscription payment made?
Subscriptions are paid online via credit/debit card or bank transfer. An invoice is generated automatically and is available in your account.
Can I change my plan during the subscription period?
Yes, you can upgrade your plan at any time. Downgrading to a lower plan takes effect from the next billing period.
What happens when a subscription expires?
When your subscription expires, listings remain visible for 7 more days and are then temporarily deactivated. Your data is retained and listings are reactivated as soon as you renew.
Is an annual subscription with a discount available?
Yes, an annual subscription comes with a discount compared to monthly billing. The exact discount amount is shown on the Pricing page.
How can I cancel my subscription?
You can cancel your subscription in account settings under 'Subscription'. Cancellation takes effect at the end of the current billing period — until then you retain full access.
05
Technical Support
My listing was not approved — what should I do?
Check the e-mail you received with the reason for rejection. The most common reasons are inaccurate information, inappropriate photos, or a violation of platform rules. Correct the listing and resubmit it for review.
Photos are not uploading — how can I fix this?
Check the photo format (JPG, PNG, and WebP are supported) and file size (maximum 10 MB per photo). If the problem persists, try a different browser or contact us.
Why am I not receiving e-mail notifications?
Check your spam folder. If there are no messages there either, log in to your account, go to 'Settings → Notifications', and check that e-mail notifications are enabled.
How do I report an inaccurate or fraudulent listing?
Each listing page has a 'Report listing' button. Describe the issue and our team will review the listing and take appropriate action.
Does Nekret9 have a mobile app?
Nekret9 is available as a web application optimised for mobile devices. Work on native iOS and Android applications is in progress.